Privacy Policy

Privacy Policy

Effective Date: 02/16/2026

Welcome to OpenWhen LLC (“OpenWhen,” “we,” “our,” or “us”). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile application, and related services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Email address

• Phone number

• Account login details

User Content

• Videos

• Messages

• Letters

• Files you upload or create

Technical Information

• Device type

• IP address

• Browser type

• Usage data

2. How We Use Your Information

We use your information solely to operate and improve OpenWhen services, including:

• Creating and managing user accounts

• Delivering scheduled messages and content

• Sending service-related notifications

• Providing customer support

• Maintaining security and preventing abuse

We do not sell your personal data.

3. SMS & Communication Data

If you provide a phone number, OpenWhen may send:

• Account alerts

• Delivery notifications

• Service-related messages

Message frequency varies by user activity.

Message and data rates may apply.

You may opt out at any time by following the instructions in the message.

We do not send promotional spam.

4. User Content & Privacy

OpenWhen is designed for deeply personal communications. Your uploaded content:

• Remains private

• Is never publicly displayed without your action

• Is never sold or shared for advertising

We only process content as required to provide our services.

5. Information Sharing

We may share limited data only with trusted service providers necessary to operate OpenWhen, such as:

• Cloud storage providers

• Communication providers (e.g., SMS delivery)

• Security & infrastructure providers

These providers are contractually required to protect your data.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your information. However, no system can guarantee absolute security.

7. Your Rights

You may request to:

• Access your data

• Correct your data

• Delete your account

Requests can be made by contacting us.

8. Data Retention

We retain information only as long as necessary to provide services or comply with legal obligations.

9. Children’s Privacy

OpenWhen services are not intended for children under 13. We do not knowingly collect data from children.

10. Policy Updates

We may update this policy periodically. Continued use of OpenWhen constitutes acceptance of any updates.

11. Contact Information

OpenWhen LLC

Email: support@openwhen.org

Website: https://openwhen.org